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Offering a high level of customer service while dealing with many types of maintenance requests is one of the biggest challenges facing property managers today. It’s essential work that can mean the difference between a community with high turnover and one with happy and fantastic community members. In this blog post, we share tips that can help streamline resident maintenance requests.
Tip #1: Create a Standardized Process for Handling Resident Maintenance Requests
As a property manager, it can be difficult to balance the needs of multiple residents while also staying on top of maintenance requests. That's why creating a standardized process for handling resident maintenance requests is essential. By developing a clear system for submitting requests, tracking progress, and communicating with residents, you can streamline the maintenance process and ensure that each request is handled quickly and efficiently.
To do this in a way that makes sense for your team and your residents, we recommend the ElevateOS platform. Our powerful technology and friendly user experience make submitting, tracking, and confirming maintenance requests fast and easy. It also helps residents feel like their needs are being met in a timely and efficient manner.
Tip #2: Train Staff on How to Respond to Resident Complaints Effectively and Efficiently
Customer service has only become more important in the past decade. How you and your staff respond to complaints can make a significant difference in keeping your residents satisfied and happy. That's why training your team on how to respond effectively and efficiently to these concerns is crucial.
Empowering your team with some customer service training and procedures can help them better serve your communities and keep residents happy. Whether it’s procedures on how to interact with people, advice on how to de-escalate tense situations, or simply how to send a friendly email, all these procedures can make maintenance requests happen in less time with more smiles. Giving your staff these tools will not only help them handle difficult situations, but it will also strengthen your relationship with your residents and ensure that they feel heard and valued.
Tip #3: Introduce Preventative Maintenance Measures
The best way to respond to maintenance requests is to have them done already. Preventative maintenance not only saves money in the long run, but it also helps reduce the need for emergency repairs and upset residents. Take the time between people moving in and out to fully inspect units for potential issues. These can include worn-out pipes, any damage, painting, and other repairs that can be done before people move in. By investing a little bit of time and money into these preventative measures, you can save yourself a lot of hassle down the line.
Your Choice for Modernizing Maintenance Requests for Your Communities
If you want to update your maintenance request system, then you’ve come to the right place. ElevateOS can automate much of the process so that your team can focus on responding quickly to your residents’ needs. Contact us today to learn more about how our modern platform can improve the lives of your community members and property managers alike.
