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Six Resident Onboarding Tools to Streamline Move-In Day

February 27, 2024
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Moving into a new home is exciting, but it can also be stressful. As property managers, you can make this process smoother for your residents with the right onboarding tools. These tools will not only make the move-in day easier but also foster a positive relationship with your residents from the start.

Today, we look at six onboarding tools that can help streamline the process and start your relationship with new residents off right.

1. Digital Lease Signing Platforms

Paperwork is a necessary evil of the moving process. But with a digital lease signing platform, you can make this task less daunting. This feature lets residents review and sign their lease agreements at their own pace and convenience. They also reduce the chances of lost or misplaced documents, ensuring a smooth transition for both parties.

2. Online Payment Systems

The last thing new residents want to worry about on move-in day is how to pay their rent or deposit. Online payment systems are a great solution. They offer a secure, quick, and easy way for residents to make payments. Plus, they provide an automatic record of transactions, eliminating any potential disputes about payments in the future.

3. Maintenance Request Portals

Maintenance issues can arise at any time, even on move-in day. Maintenance request portals allow residents to report problems instantly, without the need to track down a property manager. This tool ensures that the issue gets addressed promptly, helping to maintain resident satisfaction and trust in your management.

4. Make Inspections Easy

No one wants to move into a ruined unit, and property managers want to protect the investment. Inspections help ensure places are maintained. The right tech can help you schedule and record inspections digitally. This can include places to put photos and notes for individual properties, letting you create a record of what spaces look like.

5. Resident Communication Platforms

Clear communication is key to a successful move-in day. Resident communication platforms simplify this by providing a centralized place for property managers and residents to exchange information. These platforms can send out reminders about move-in procedures, updates on maintenance issues, and more. The right property management software can even automate communications, meaning you can give your new residents all the information and documentation they need. For example, you can share copies of all important documentation in emails. You can also send one on move-in day to remind them of important information for when they come.

6. Reservation Systems for Amenities

If your community has amenities like party rooms, pools, shared spaces that can be reserved, and more, then you need a platform that can help. The right property management software can automate reservations so residents can get what they need through an app rather than a signup sheet. This will let people know when things are reserved and lets property managers focus on other tasks.

The Importance of Onboarding for New Residents

Resident onboarding tools are a game-changer for property management. They streamline the move-in process, improve communication, and help to build a positive relationship with your residents from day one. By investing in these tools, you'll be setting your property - and your residents - up for success.