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How to Improve the Way You Accept Rent Payments Online

February 27, 2024
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In today’s modern world where everything is moving digital, it’s time to rethink the way you accept rent payments from your residents. If you haven’t already done so, the first step should be updating your payment process and turning to digital solutions for a straightforward, cost-efficient solution. Marrying convenience with security enables property management teams to provide their residents with an easy way of paying rent that doesn't add on additional stress or confusion.

In this article, we will discuss how digitizing rent payments simplifies processes not only at the start but during a resident’s entire time in your community. Learn how making online payments part of your tenancy agreement and using the right resident experience app can help make collecting rent easier while enabling better cash flow management.

How to Choose the Right Payment Processor for Your Communities

Being able to accept digital payments from residents is a crucial part of running a successful multifamily community. Relying on the collection of physical checks is not only inefficient, but it can also lead to problems like lost payments, poor bookkeeping, and more. With so many different payment processing options available, it can be difficult to choose the right one for your operation.

It is important to consider the cost associated with utilizing different processors, as well as how their specific features and services may or may not benefit you. The best fit for your communities will depend upon your individual needs, such as what types of payments you will be accepting. Taking some time to research different options and compare them side by side will help to ensure that you make the right choice for your operation and residents.

Why Automating Your Invoicing and Reminders Matters

Automating your invoicing and reminders can save time, money, and stress. By streamlining these tasks, you can ensure that time-sensitive tasks are completed quickly and accurately. Automation allows for immediate notifications, automatic invoicing, and regular reminders to keep residents on track with payments. Not only does this make it easier to follow up quickly, but it also makes tracking payments simple. Automating your invoicing and reminders eliminates the need to manually search through data or to move items between paper files or spreadsheets--saving valuable time and energy that could be used more efficiently elsewhere.

Secure Payment Gateways for Residents are Mandatory in 2023

Having a secure payment gateway for residents is no longer a “nice to have” feature; it’s mandatory. Secure payment gateways let property managers be confident that all payments from their residents are secure and accurate, without the worry of something going wrong.

By using a secure payment gateway, property management teams can reduce the likelihood of fraud or cyber-attacks occurring. Not only does it provide residents with peace of mind, but it also eliminates the need for paperwork to be exchanged back and forth, which saves time for both parties. Furthermore, having a secure payment gateway ensures that transactions occur quickly, so residents get their money on time and property managers don’t have to wait to receive what they’re owed. In short, its importance lies not only in providing security and peace of mind but also in providing efficiency.

The Benefits of Offering Flexible Payment Options for Residents

Being a property manager has its fair share of challenges, and one of these is dealing with finances. To help make this easier, why not offer some flexible payment options to your residents? This way, you can make sure that rent is still paid on time, even if the resident's budget does not stretch as far as usual. As an added benefit, it gives the residents peace of mind knowing that there are options available to them, should their circumstances ever change. Showing flexibility when it comes to payments can be incredibly beneficial for both property managers and residents alike.

Why Clear Policies on Late Rent Payments Help Everyone

Establishing clear policies on late rent payments isn't only important for property managers to protect their investments, but it is also essential for residents to have a conclusive understanding of what is expected and at what point consequences come into play. Residents should have a solid understanding of grace periods, fees, and/or any other disciplinary action that could be taken if rent is not paid by the predetermined due date. Doing so will create mutual respect between property managers and residents while keeping financial stability firmly in sight.

Property management teams must take it upon themselves to communicate and document these agreements, so residents are aware of the rules from the very beginning. On the other hand, residents must take responsibility for meeting payment deadlines accordingly. Developing an effective policy requires clarity, communication, and compromise. By doing this, underlying issues can be avoided, and peace of mind can be established for both parties.

The Importance of an Easy-to-Use Online Portal for Residents

Creating an easy-to-use online portal can be a great benefit to both property managers and residents. With the addition of such a portal, residents will be able to easily access financial information, view invoices and make payments online whenever it is convenient for them. The best portals can also house automatic payments, limiting the chances of missing payments by simply forgetting what day it is.

By going digital, you can reduce paperwork and late fees for those who do not have enough time to pay in person or send their payments through the mail. Property managers will also benefit from offering such a portal because they will no longer need to chase down payments or worry about rent checks bouncing. Instead, they can be notified electronically as soon as payment has been made. An easy-to-use portal could prove to be a win-win situation for all involved.

If you want a resident experience app that can improve relationships, automate processes, make move-ins and outs even smoother, and so much more, then Elevated Living ( can help. Our online portal can help your residents feel more connected to their communities while helping property management teams keep better records and be more responsive. Contact us today to learn more about how our app can help your operation and residents alike.